Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332.

Health Services

Referral Management Center

The Referral Management Center resides in the TRICARE Operations and Patient Administration office.  We are responsible to review, book, and track all military treatment facility specialty referrals. The team will also review and track all referrals that require network specialty care. Ensuring timely authorizations is the top priority as many of our patients are seen in the Cheyenne area.

Contact Us

Location: Building 160, TOPA Office

Hours: Monday through Friday, 7:30 a.m. to 4:30 p.m.

Telephone: 307-773-3011

Don’t forget to keep your family’s information up to date in DEERS!