Pharmacy
We fill new prescriptions and refills at no cost for covered medications for
- Active duty service members
- Active duty family members
- Retirees and their family members
Learn more about eligibility for TRICARE pharmacy benefits.
Filling New Prescriptions
We fill prescriptions from both military and civilian providers.
Providers from Our Facility
Your provider may submit a prescription directly to the pharmacy during or after your appointment.
- You do NOT need to activate your prescriptions. We will start them immediately after submission from your provider.
- Please watch for your name on the screen in our lobby indicating when your prescription is ready then join the line for prescription pick-up. If you have waited longer than 15 minutes, please check with a pharmacy staff member.
Civilian Providers
If you have prescriptions from a TRICARE-authorized civilian provider:
- The provider can submit an electronic prescription to our pharmacy, or
- You can hand carry a written prescription to our pharmacy. Note: This is the least preferred option.
To submit an electronic prescription:
Ask your provider to select the:
- Pharmacy name: DoD FE WARREN PHARMACY
- Zip Code: 82005
If you hand-carry a written prescription:
Please complete the instructions at the Prescription Drop Box in our lobby. You will enter the requested information on the front of an envelope, seal your prescriptions inside and then drop the envelope into the drop box. Your prescriptions will be ready for pick up in 2-duty days.
Please see a pharmacy staff member with questions or if your prescription is for an acute need (i.e. an antibiotic)
Activating New Prescriptions
FE Warren AFB Clinic does not require you to activate prescriptions sent electronically. We will start them immediately upon submission by your provider.
Activating your prescription is only required if your provider chooses to fax them to the clinic. We are available via phone from 7:30 AM to 12:15 PM and 1:30 PM to 3:00 PM. Please call us at 307-773-3461, option 3, to speak to a pharmacy staff member.
Requesting Prescription Refills
Refills can be requested as soon as 75% of the previous fill has been used. For example, a 30-days supply can be refilled on day 21; a 90-days supply can be refilled on day 67. We have
two ways to refill your prescriptions:
Option 1: Online
- Log in to the MHS GENESIS Patient Portal and select the Rx Refills tab.
- Select the medication(s) you want to refill.
- Follow the prompts to select where you want to pick it up.
- You’ll be given a date and time when your refill(s) will be ready to pick up.
Note: If you’re not a registered user, you’ll need to sign up first.
Option 2: By Phone (preferred method)
- Call our pharmacy refill line at 307-312-2432. Then, follow the prompts to select where you want to pick up your refills.
- If enrolled in text message alerts, you’ll get a text notification when your refills are ready to pick up.
Picking Up Your Prescriptions
You’ll need a valid uniformed services ID card to pick up a prescription. Prescriptions not picked up will be returned to stock after 10 calendar days. If you can’t pick up your prescription within this timeframe, please contact the pharmacy. If you’re picking up a prescription for another person, please bring that person’s valid uniformed services ID (or photocopy, digital picture).
We are open 7:30 AM to 3:30 PM daily for prescription pick up.
Drug Take Back Program
Proper disposal of prescription drugs reduces the risk of unintentional poisoning, drug abuse, and environmental harm.
If you want to dispose of unwanted or unneeded drugs:
- Drop them in the secure bin located just inside the main clinic doors next to the Laboratory.
Several exclusions apply. This includes:
- syringes
- needles
- liquids greater than 4 ounces
Also, if a medication appears on the
FDA Flush List, it may be disposed by flushing.
Over The Counter Medication Programs
We have several over-the-counter medications that you can request in person at the pharmacy. Please fill out the correct form found in our lobby and turn it in at the pharmacy window. Some restrictions apply, see pharmacy staff member for details
- Emergency Contraception (Plan B)
- Naloxone
- Nicotine replacement
- Opill
- Common cough, cold, stomach upset, allergy needs
Bridge/Gap Fill Program
If you run out of medication before your next appointment, the pharmacist may be able to help if you meet the following conditions:
- Medication was prescribed by a provider in our facility
- You have been on the same medication and dose consistently for 6 months
- Medication is used to treat chronic conditions and is taken every day
We cannot bridge medications that:
- Were written by an off-base provider
- Are taken “as needed” such as migraine rescue medications, muscle spasm medications and pain medications
- Are available for purchase over the counter, such as allergy and pain medications.
- Are federally controlled such as ADHD medications
Pharmacy FAQs
How do I know if my prescription is covered?
All military pharmacies follow the
TRICARE Formulary – a list of TRICARE-covered prescription drugs and supplies. The TRICARE Formulary lists:
- Which drugs are covered.
- Drug information and frequently asked questions.
- Cost details ($0 at a military pharmacy and out-of-pocket costs elsewhere).
- Medical necessity/prior-authorization requirements and link to forms.
- If a prior-authorization and/or medical necessity is required, your provider must submit the request to TRICARE before your prescription can be filled.
Can my network provider send controlled substances prescriptions electronically?
Yes! By regulations, all prescribers should send controlled substance prescriptions electronically.
Can I refill a prescription if the last fill was not at a military pharmacy?
Yes! Call our main pharmacy line and ask them to transfer the prescription FROM your current pharmacy. It’s helpful to have the prescription bottle available to give us the pharmacy name, phone number, prescription number, and medication name and dates.
Can I pick up medications for another person?
Yes! Please bring a valid uniformed services ID (or photocopy, digital pictures) for all patients getting prescriptions. Please note: Children 10 years of age or older must have their own ID card. You will also need their Third-Party Insurance card.
What is the difference between a new, refill, and renewal prescription?
A new prescription is one a provider writes for a specific quantity and subsequent refills. It may require extra verification or prior authorization.
A refill is an additional supply of your medication that your doctor authorized as part of your original prescription. This pre-approval allows the pharmacy to dispense more of your medication without requiring a new prescription from your doctor. For example, take one tablet daily, quantity 90 with 4 refills. This means the patient can call the pharmacy every 90 days to have medication for a year without seeing their doctor for a new prescription every 90 days.
A renewal is for a medication you’ve already been prescribed but it has expired or run out of authorized refills./p>
What if I need a non-formulary or non-stocked medication?
If you’re prescribed a non-formulary medication, there are extra steps for your provider to complete. Non-formulary drugs are non-stocked medications at MTF pharmacies. For these drugs, expect a longer turnaround time for preparation and ordering, or you may have to use an alternative pharmacy option, such as a TRICARE retail network pharmacy or the TRICARE Pharmacy Home Delivery.
What do I do if my medication is out of stock?
I’m deploying. How can I fill my prescriptions?
Before deploying, MTF pharmacies can provide your initial deployment prescription in a quantity to support your deployment within legal requirements. You can fill prescriptions and get refills through the Deployment Prescription Program once in theatre if the location is not restricted by foreign postal law.