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Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332.

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News | Feb. 25, 2021

MHS GENESIS Coming Soon to the 90th Medical Group

By 90th Medical Group

F.E.Warren Air Force Base, Wyo.  –  

On April 24, 2021, the 90th Medical Group will transition to the Military Health System’s new Electronic Health Record (EHR)—MHS GENESIS. Appointment availability from April through June will be reduced and appointment times may increase as our medics adjust to new technology and workflows. 

In preparation for the transition, please log into the existing patient portal at www.tricareonline.com to ensure you have an account. On April 24, your existing TRICARE Online account will migrate to the new MHS GENESIS Patient Portal which will be located at www.patientportal.mhsgenesis.health.mil.  

We appreciate your patience and understanding as we integrate MHS GENESIS to provide you with top notch care!  For an overview of the benefits of MHS GENESIS, please watch the video below:

For more information on MHS Genesis, please visit www.health.mil/MHSGENESIS.

Don’t forget to keep your family’s information up to date in DEERS!