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Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332.

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News | May 12, 2021

MHS GENESIS is Here!

F.E. WARREN AIR FORCE BASE, Wyo.  –   We are now live with our new Electronic Health Record (EHR), MHS GENESIS!  Appointment availability from now through June will be reduced and appointment times may increase as the Medics adjust to new technology and workflows. There is a new patient portal that has replaced Tricare Online. The MHS Genesis Patient Portal is located at www.patientportal.mhsgenesis.health.mil.

We appreciate your patience and understanding as we integrate MHS Genesis to provide you top notch care! For an overview of the benefits of MHS GENESIS Patient Portal, please watch this video:
 

For more information on MHS Genesis, please visit www.health.mil/MHSGENESIS or visit our MHS GENESIS page.
MHS GENESIS
Don’t forget to keep your family’s information up to date in DEERS!